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GENERAL

Learn more about our products.

Innerfyre Co is a Singapore-based company. While this is where our candle elves are located, our products are available online.

Innerfyre candles are made with natural essential oils and a luxurious wax blend that contains coconut wax and rice bran wax. This formulation makes our candles vegan-friendly, and non-toxic. And because of the essential oils in the blends, you’re not only giving scent to your home but also receiving the benefits of aromatherapy.

Coconut wax burns cleaner than other types of candle wax. Unlike paraffin wax that releases potentially dangerous chemicals when burned, coconut wax emits zero soot particles.

Coconut wax is one of the most eco-friendly and sustainable waxes in the market. In comparison to soy, which is an intensively grown crop that depletes natural ecosystems, coconut is a renewable and high yielding crop. In other words, fewer coconuts are required to produce an adequate quantity of product.

It also allows the candle to burn cooler, slower and longer — giving the candle a longer life span and preventing it from “burning off” the essential oils that provide aromatherapeutic benefits.

This simply means that we pour molten wax into each individual candle container that we sell. In essence, it serves to demonstrate how each candle is lovingly made by hand — to the extent that the process allows.

The candle you purchase will be handcrafted, poured, and labelled rather than being the result of someone “flicking a switch” in a factory. If mass-production doesn’t appeal to you, hand-poured is the way to go!

We love self-expression and we believe in celebrating everyone’s truth. However, messages that are considered hateful and offensive (or that which encourages violence towards a person or group based on something such as their race, religion, sex, or sexual orientation) are not allowed. That said, our candle elves reserve the right to cancel these orders without prior warning.

For special requests or if you have questions, don’t hesitate to reach out and ask.

Typically we can process the order within 2-3 business days. This may be adjusted during busy periods to ensure everyone receives their candles exactly when expected. We’ll make sure to set expectations if that is the case.

For orders of 20 units or more per candle, it will take 1 week (production time) before your order is shipped.

SHIPPING

Free Singapore delivery on orders over $50. All orders take 3 working days to be delivered.

We design, make and ship all our products from our workshop in Singapore.

We design, make and ship all our products from our workshop in Singapore.

Absolutely. At checkout, you’ll be presented with an Express Delivery option, with a number of carriers and rates to choose from.

We ship worldwide. At checkout, the cost of international shipping is calculated using all available carriers.

Please note that customs/import duties are not included in the price and that some countries may withhold goods until they are paid. These charges are your responsibility, and we are unable to estimate or pay them on your behalf—although the shipping company may.

EXCHANGE, DAMAGE & REFUNDS

At Innerfyre, we strive to deliver meaningful products that bring joy. If you are not satisfied with your purchase, we’d like to know.

We’ve spent considerable time and effort ensuring that our packaging can withstand the rigours of shipping. If your order is damaged in any way, please email hello@innerfyre.co with your order number and a quick photo of the damaged candle, and we will send you a replacement completely free of charge.

You may inquire with the courier partner directly, or contact us at hello@innerfyre.co so we can check on this for you. 

We understand. We make every effort to accurately describe fragrances, but we also know that scents can be subjective. If you’re not in love with the scent you ordered, email us for a return authorization number and return your unused candle; we’ll promptly send you a replacement.

You can view our full exchange and refund policy here.

EXCHANGE, DAMAGE & REFUNDS

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