Q: How does same day gift delivery work at Innerfyre Co.?
A: Place your order before 2 PM Singapore time to qualify for same day delivery across Singapore. Our team ensures your gift is packaged with care and delivered to your recipient's doorstep on the same day, making last-minute gifting seamless and stress-free.
Q: What types of gifts are available for same day delivery?
A: Our same day delivery range includes hand-crafted candles, eco-friendly essential oils, sustainable self-care products, and curated gift sets. Each comes with our signature thoughtful messaging and eco-conscious packaging, suitable for any occasion.
Q: Can I personalize my same day delivery gift?
A: Yes, personalization is part of the Innerfyre Co. experience. While selecting your gift, you have the option to add personal messages or choose products that resonate with your recipient's preferences, ensuring a personalized touch upon delivery.
Q: Is there an additional charge for same day delivery?
A: A nominal fee of $25 is added for same day delivery services to cover the expedited process, ensuring your gift arrives on time. This fee is displayed at checkout, with no hidden costs.
Q: How can I ensure my gift will be delivered today?
A: For same day delivery, ensure your order is placed before our 2 PM cutoff time. After placing your order, you'll receive a confirmation email with tracking details, allowing you to monitor your gift's journey to its destination.
Q: What happens if the recipient is not home during delivery?
A: If the recipient is not available, our delivery team will attempt to contact them or leave a notice for rearrangement. We always aim to ensure a smooth delivery process and will coordinate with the recipient to find the best solution.
Q: Can I choose a specific delivery time for my same day gift?
A: While we strive to accommodate specific time requests, our same day delivery service operates within a delivery window to ensure efficiency across all orders. You can specify your preference, and we will do our best to fulfill it within our delivery capabilities.
Q: Are there any areas in Singapore where same day delivery is not available?
A: Same day delivery covers most areas in Singapore; however, restrictions may apply to remote locations or restricted zones. Please check our delivery information page for detailed coverage areas.
Q: Can I send a gift anonymously?
A: Yes, you can choose to send a gift anonymously. Simply opt-out of including your name on the message card during the checkout process. Your privacy is respected, and the recipient will only know the information you choose to share.
Q: What is your policy on returns and exchanges for same day delivery items?
A: Due to the nature of our products and the speed of same day delivery, returns or exchanges are handled on a case-by-case basis. If there's an issue with your delivered gift, please contact us within 24 hours of delivery for assistance.
